Week in the Life of a Football Supporter With a Resident’s Smart Card


Our fan Sam, is a typical household man seeking to enhance his future prospects. He’s thirtysomething and married with two younger youngsters. He lives together with his household in rented lodging with the native council appointed housing affiliation. He works full time 9-5 with the native council as an HR officer and can also be a part-time mature pupil learning Enterprise Administration two evenings per week.

Sam goes to nearly each residence sport and round 5 away video games per season, however he isn’t a season ticket holder. He cant afford the one-off value and doesn’t know concerning the funds plan cost phrases. He often meets a pal at a neighborhood pub earlier than residence video games, as he believes it’s too costly to eat and drink within the stadium.

Sam has a ‘Residents and Supporters’ good card issued by the native soccer membership as a part of a three way partnership with the native council. The cardboard is a Soccer Membership Membership Card with a closed purse, a cost facility that’s solely legitimate within the stadium and the membership’s stores (a closed purse owned and operated by or on behalf of the membership can generate tons of of hundreds of kilos in further earnings and effectivity positive factors).

The ‘Residents and Supporters’ good card additionally permits cost by Europay / MasterCard / Visa (EMV) and is Native Authority Good card Requirements e-Organisation (LASSeO) & Built-in Transport Requirements Organisation (ITSO) compliant. Which means that it may be used to achieve entry to council offered companies and on native transport. The cardboard has additionally been developed and encoded in accordance with the rising Requirements for Good Card Expertise in Stadia.


Sam logs on to the membership’s web site and checks the fixtures for the approaching month. He decides to buy two tickets for tomorrow nights cup sport, when he’ll take a pal from work who has by no means been earlier than. Sam merely enters his ‘Residents and Supporters’ good card quantity into the acquisition display screen. He chooses to pay for the ticket with the EMV cost. As soon as the acquisition is full Sam examine his Loyalty factors steadiness and it has elevated by 200 (100 per ticket). He chooses the ‘print at residence’ choice, prints each barcoded tickets after which units off for work.

The bus arrives. Sam will get on and presents his ‘Residents and Supporters’ card, which shops his ITSO compliant month-to-month bus ticket to the reader.

At work Sam makes use of his ‘Residents and Supporters’ good card on the workplace constructing entry management reader. This permits him to open the primary entrance buzzer roommates door unlock. As a result of the cardboard additionally acts as Sam’s employees go it additionally has his photograph and provides him entry to his workplace and different related areas within the constructing. At lunchtime Sam is busy so he decides to eat on the employees restaurant. Most employees have council issued playing cards for Entry ID and to pay for meals however Sam’s can use his ‘Residents and Supporters’ card in all council employees eating places. Nevertheless, the e-purse utilized in council eating places doesn’t permit Sam to accru factors, in contrast to the opposite e-purse additionally on the cardboard.

At 17:00 Sam leaves the workplace and travels residence on the bus once more utilizing his ‘Residents and Supporters’ card, which shops his ITSO compliant month-to-month bus ticket.

Monday is likely one of the two nights every week that Sam attends a part-time course held on the soccer membership convention centre.

Sam drives to the stadium and presents his ‘Residents and Supporters’ good card to the parking barrier. This opens because the CRM system tells it that Sam is Learning tonight so is entitled to free parking. As soon as the evenings research is over Sam leaves the automobile park utilizing the ‘Residents and Supporters’ card to open the exit barrier.

When Sam will get residence he checks his Loyalty Factors steadiness once more and sees that he obtained 50 level for attending faculty, as is a part of a neighborhood ‘Self Improvement’ programme run by the council and supported by native companies.

Variety of makes use of of the ‘Residents and Supporters’ card. (10)

Week within the Lifetime of a Soccer Supporter with a Resident’s Good Card

Half 2 of 8


Sam follows his typical routine utilizing the ‘Residents and Supporters’ good card on the bus and to entry his workplace constructing. At lunch time he goes in to the native library and borrows a ebook regarding his Enterprise Administration course. He makes use of the self-service desk and presents the ‘Residents and Supporters’ good card to register the mortgage of the books, as the cardboard additionally acts as a library card.

Sam decides to go straight to the soccer membership from the workplace and meets his pal exterior the stadium. Sam realises that he has forgotten his ticket, however will not be involved as he merely goes to the membership store the place they learn his card and make sure he was issued with a legitimate ticket. They then validate the entry management system to simply accept the cardboard. (In actuality Sam didn’t want to do that as when he used the cardboard to ID himself on-line yesterday when buying the tickets, the cardboard and the barcoded ticket have been robotically added to the entry management system as legitimate for entry for this sport. The system nevertheless would solely settle for the primary kind i.e. card or ticket for entry, as soon as one kind had been used the second could be robotically rendered void that is for safety and income safety functions.)

Sam’s pal arrives they usually each enter the stadium Sam with the ‘Residents and Supporters’ good card and his pal together with his personal barcoded ticket. Within the stadium Sam and pal each get a drink and one thing to eat. As Sam has the ‘Residents and Supporters’ good card he goes straight to the cashless cost queue which is shorter than the money queue. To spice up take-up of the brand new ‘Residents and Supporters’ card there’s a low cost on all merchandise when paying with the pre pay e-purse. Sam pays utilizing the closed e-purse and he’s served faster than his pal who’s paying with money. Sam additionally saves cash. Sam then receives a textual content message from the soccer membership Occasions Workforce thanking him for coming into the stadium early and provides him a BOGOFF (Purchase One Get One For Free) supply on the brand new line in pasties from a neighborhood bakers if he makes use of his closed e-purse for cost.

Sam and pal watch the primary half throughout which Sam tops up his e-purse on his ‘Residents and Supporters” good card by textual content message Then at half time he takes benefit of the BOGOFF supply.

After the match pal Sam makes use of his ‘Residents and Supporters’ good card for the bus journey residence. At residence Sam checks his loyalty account and sees a complete of 125 new factors from his purchases and since he entered the stadium early.

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